Support
Need a hand or have feedback? We'd love to hear from you.
Email [email protected] and we'll get back to you.
Common questions
Do I need an account?
No. You can scan, read, and post right away. Adding an email is optional and only used to keep your reviews if you switch or reinstall your device.
How do I add my product photo or review?
Scan a barcode (or snap the product), then tap the shutter. On the product page you can write a review, and add or replace photos.
How do I change my screen name?
Open the account screen (the profile icon, top right) and set a screen name. It shows on your reviews and syncs across your devices.
How do I delete my account?
Open the account screen and choose Delete account. This removes your identity and personal data from our servers. Your anonymized product photos remain part of the shared catalog, as described in our privacy policy.
A product's name, photo or data is wrong
You can replace photos and rescan the ingredients panel directly on the product page. For anything you can't fix in the app - a wrong name, a product that should be removed - email us the barcode and what's wrong, and we'll correct it.
The barcode won't scan
Make sure the code fills a good part of the frame and isn't glared out by store lighting. Curved bottles scan best from a hand-span away. If the tag scans to a store's internal code (deli and bakery labels often do), the app will say so - scan the product's own barcode instead.
Why does a product show no Pantry Score?
The score is computed from published per-100g nutrition values. When we don't have them we show nothing rather than guess - you can fix that yourself by photographing the nutrition panel on the product page.
My prices show "Unknown store"
The store name comes from your location at the moment you snap the shelf tag. If location is off, the entry still saves - you can type the store name yourself when adding the price.
What about Cookbook and Shopping List?
This same address is the support contact for the whole family - see Cookbook and Shopping List.
Manage your Forsoka Culinary Arts Plus subscription
Plus is one subscription for the whole Forsoka Culinary Arts family of apps, sold in Home & Family, Family Calendar and Family Ponder. The whole household is free on one device; Plus keeps a second device in sync. $29.99 a year after a free first month, or $4.99 a month.
Where to cancel. The store you bought it from manages it, and the app's Plus panel has a Manage link that opens the right page. On an iPhone, iPad or Mac: Settings, your name, Subscriptions. On Android: the Play Store, your profile, Payments and subscriptions. Cancelling keeps Plus until the end of the period you paid for.
Refunds. Apple refunds App Store purchases at reportaproblem.apple.com. Google refunds Play purchases from your order history or through their support page. We cannot refund a store purchase ourselves. A purchase made on our website is refunded by us: write to the address below.
Two devices, one subscription. Plus follows your recovery email, not the device. If a second device shows a paywall, recover your email there first. If you find you are paying twice, keep one subscription and cancel the other; nothing about your household changes either way.
When Plus ends. Nothing is deleted. Seven days after it ends, a household on more than one device stops syncing between them; every device keeps its own complete copy and works on its own. Renewing resumes sync and merges the changes made in between.
Report a privacy concern
Email [email protected] with "Privacy" in the subject. Requests to access, correct, export or delete your data are honored as described in the privacy policy.
We typically reply within two business days.